Refunds and Cancellation
1. Cancelling
- You may cancel at any time from Organization Settings → Modules & Billing, or through the Stripe customer portal.
- Cancellation takes effect at the end of the period you have already paid for. Access continues until then — we do not cut off service early and we do not refund the remainder.
- Removing a module, leaving the Complete Bundle, or switching between monthly and annual billing is scheduled for your next renewal, so access you have paid for is never removed early. The billing page shows the current configuration and the scheduled replacement.
- Adding a module or upgrading takes effect immediately once payment is handled. Stripe calculates any proration and the exact charge or credit is shown before you confirm.
2. What we refund
We refund, without argument:
- Duplicate charges.
- Incorrect charges — you were billed for something you did not purchase, or at the wrong amount.
- Verified billing errors on our side.
Contact billing@checkai-cloud.com with the invoice reference. Refunds are issued to the original payment method through Stripe. We aim to process an agreed refund within 10 business days. How long it then takes to appear on your statement is up to your card issuer.
3. What we do not refund by default
We do not automatically refund cancellations, non-use, or unused time on an annual plan. Annual billing is priced at ten monthly payments for twelve months precisely because it is a commitment — that discount is the consideration for the term.
Specifically, the following are not automatically refundable:
- the remainder of a monthly or annual period after you cancel;
- periods during which you did not use the service;
- access lost through suspension or termination for breach of the Acceptable Use Policy or the Terms;
- custom engineering work already performed under a statement of work.
4. Discretionary refunds
We can make a refund outside the categories above at our discretion. Requests are considered on their facts, decided by an authorized administrator, and recorded. Write to billing@checkai-cloud.com explaining the circumstances.
5. Your legal rights come first
Nothing in this policy limits rights you have under applicable consumer-protection law, under a separately signed contract with us, or under payment-network rules. Where any of those give you a stronger right than this policy, that stronger right applies.
6. Trials
The 3-day Complete Bundle trial requires no payment method and never converts automatically. Nothing is charged when it ends, so there is nothing to refund. Administrators receive reminders 48 hours and 24 hours before expiry, and the exact expiry time is shown when the trial is activated. If you purchase before the trial ends, your first paid period begins when the trial ends rather than shortening the trial.
Without a purchase, the organization returns to the permanent Free tier at expiry and the former paid-module workspaces enter the 30-day read-only retention period.
7. Payment disputes and chargebacks
If something looks wrong on an invoice, please contact us before raising a dispute with your card issuer — it is almost always faster.
- A payment dispute does not trigger immediate deletion of your data.
- Where a dispute suggests credible fraud, we may place the affected paid modules into a recorded read-only administrative suspension while we investigate. The recorded outcome then determines entitlement and retention.
- Data retention during and after a dispute follows the ordinary 30-day module retention rule in the Terms.
8. Failed payments
If a renewal payment fails, purchased functionality remains available during a grace period while automatic retries run and notices go to your billing contact and every Administrator. After that grace period the affected modules become read-only. If the subscription remains unpaid it is cancelled and the affected module data enters the 30-day retention period. Updating your payment details restores access.
The current published lifecycle timings apply and are shown on the billing page.
9. What happens to your data
However a subscription ends — cancellation, trial expiry, non-payment, or termination — the affected module data becomes read-only for 30 calendar days before deletion, not deleted immediately. During that window authorized users may view and export existing outputs. Reactivating the same entitlement within the window restores the workspace. Exact access-end and deletion timestamps are shown on the billing page and notices are sent before deletion.
Your permanent Free tier continues throughout, including the one-domain weekly monitoring.
Billing enquiries: billing@checkai-cloud.com